SAP CRM TECHNO-FUNCTIONAL COURSE CONTENT
SAP CRM -FUNCTIONAL
INTRODUCTION TO SAP CRM
CRM Customizing Fundamentals
Over view of CRM Architecture
Business Partner
Business categories
BP Roles & Grouping, BP Relationships
Business partner Hierarchy
Organizational Management
Organizational Model, Org Determination
Territory Management
Territory Hierarchy Levels
Product Master
Attributes & Set Type, Hierarchies & Categories,
Product types, Maintain Products
Transactional Processing
Business Transactions
Item Category
Activity Management
Business Activities
Partner Processing
MARKETING
Marketing Planner & Campaign Management
Marketing Calendar
Personalized Mail Forms
Segment Builder
Customer Segmentation, Attribute List, Info sets
Product Proposals
Campaign Automation
External List Management
Lead Management
Lead Questionnaire
SALES
Opportunity Management
Sales Cycles in Opportunity management.
Surveys and Questionnaire in Opportunity management
Order Management
Contract management
Copying Controls
Sales Cycle, Tools -- Buying Centre & Sales Agent
Special functions in order management
SERVICE
Service order management
Complaints and Returns
In-House Repair Management
Installed Base management
Installed Categories
IB Components
Objects, Object Family
Assign Object Family to IB Category
Service agreements and service contracts
Warranty claims
CRM USER INTERFACE (WEB UI)
UI concepts and UI V's SAP GUI
Business roles
Authorization roles
Navigation bar profile
Work center link group
Direct links and logical links
Enhancing the existing business roles
Linking business role to org model.
Transaction launcher
SAP CRM - TECHNICAL
CRM FUNDAMENTALS
Introduction to SAP CRM
Basics and Architecture
SAP CRM Marketing
SAP CRM Sales
SAPCRM Services
SAP CRM Web Channel
SAP CRM Partner Channel Management
SAP CRM Interaction Center
SAP CRM Field Applications
SAP CRM Analytics
BASE CUSTOMIZATION OF SAP CRM 7.0
SAP CRM Overview
Business Partners
Organizational Management
Product Master
Transaction Processing
Activity Management
Partner Processing
Actions
People Centric CRM
EXPERIENCE ON CRM 7.0 USER INTERFACE
Describe the different UI elements and know how to personalize them
Explain the concept of Business Roles and know how to maintain them
Understand the Navigation Bar Customizing and how to integrate other web
Get a basic understanding of the architecture of the User Interface
Understand the UI Configuration Tool and perform layout changes
Explain the Design Layer Concept
Perform customer specific enhancements with the Easy Enhancement Workbench
Explain the Component Enhancement Concept
Explain how to create skins to adapt the UI to your corporate identity
Understand Web Services and the Web Service Tool
CUSTOMIZING SAP CRM 7.0 USER INTERFACE
Business Layer
Generic Interaction Layer: Basics
Business Object Layer: Transactional Services
Enhancement of Data Model with the Application Enhancement Tool
Enhancement of Generic Interaction Layer Components
Simple Objects
Presentation Layer
UI Component Development and Enhancement Concepts
Component Interface and Usage of Components
Cross component Navigation
Implementation of Value helps
Editable Overview Pages
Tables in views
Transaction context
Component Enhancement Examples
UI Types
Global Data Context
UI Configuration, Transaction Launcher
SAP CRM -FUNCTIONAL
INTRODUCTION TO SAP CRM
CRM Customizing Fundamentals
Over view of CRM Architecture
Business Partner
Business categories
BP Roles & Grouping, BP Relationships
Business partner Hierarchy
Organizational Management
Organizational Model, Org Determination
Territory Management
Territory Hierarchy Levels
Product Master
Attributes & Set Type, Hierarchies & Categories,
Product types, Maintain Products
Transactional Processing
Business Transactions
Item Category
Activity Management
Business Activities
Partner Processing
MARKETING
Marketing Planner & Campaign Management
Marketing Calendar
Personalized Mail Forms
Segment Builder
Customer Segmentation, Attribute List, Info sets
Product Proposals
Campaign Automation
External List Management
Lead Management
Lead Questionnaire
SALES
Opportunity Management
Sales Cycles in Opportunity management.
Surveys and Questionnaire in Opportunity management
Order Management
Contract management
Copying Controls
Sales Cycle, Tools -- Buying Centre & Sales Agent
Special functions in order management
SERVICE
Service order management
Complaints and Returns
In-House Repair Management
Installed Base management
Installed Categories
IB Components
Objects, Object Family
Assign Object Family to IB Category
Service agreements and service contracts
Warranty claims
CRM USER INTERFACE (WEB UI)
UI concepts and UI V's SAP GUI
Business roles
Authorization roles
Navigation bar profile
Work center link group
Direct links and logical links
Enhancing the existing business roles
Linking business role to org model.
Transaction launcher
SAP CRM - TECHNICAL
CRM FUNDAMENTALS
Introduction to SAP CRM
Basics and Architecture
SAP CRM Marketing
SAP CRM Sales
SAPCRM Services
SAP CRM Web Channel
SAP CRM Partner Channel Management
SAP CRM Interaction Center
SAP CRM Field Applications
SAP CRM Analytics
BASE CUSTOMIZATION OF SAP CRM 7.0
SAP CRM Overview
Business Partners
Organizational Management
Product Master
Transaction Processing
Activity Management
Partner Processing
Actions
People Centric CRM
EXPERIENCE ON CRM 7.0 USER INTERFACE
Describe the different UI elements and know how to personalize them
Explain the concept of Business Roles and know how to maintain them
Understand the Navigation Bar Customizing and how to integrate other web
Get a basic understanding of the architecture of the User Interface
Understand the UI Configuration Tool and perform layout changes
Explain the Design Layer Concept
Perform customer specific enhancements with the Easy Enhancement Workbench
Explain the Component Enhancement Concept
Explain how to create skins to adapt the UI to your corporate identity
Understand Web Services and the Web Service Tool
CUSTOMIZING SAP CRM 7.0 USER INTERFACE
Business Layer
Generic Interaction Layer: Basics
Business Object Layer: Transactional Services
Enhancement of Data Model with the Application Enhancement Tool
Enhancement of Generic Interaction Layer Components
Simple Objects
Presentation Layer
UI Component Development and Enhancement Concepts
Component Interface and Usage of Components
Cross component Navigation
Implementation of Value helps
Editable Overview Pages
Tables in views
Transaction context
Component Enhancement Examples
UI Types
Global Data Context
UI Configuration, Transaction Launcher